Customer Service Analyst

at Pearson
Location Providence, RI
Date Posted June 25, 2020
Category Default
Job Type Full-time


The Customer Service Analyst will be responsible for answering inbound calls throughout their daily shift from 11:00 am EST – 8:00 pm EST and monitor agent activity in the evenings. The Customer Service Analyst provides consistent, professional, courteous, and complete support for all school-based staff, corporate staff, and customers, by handling inbound calls to the School Support Help Desk and...