Position Description

Founded in 1976, CGI is a leading end-to-end IT and business consulting services provider. CGI's Lafayette center is the perfect mix of corporate opportunities and support with a small town feel, and one of CGI's seven onshore delivery centers. Located in the heart of downtown Lafayette, Louisiana, CGI's Lafayette delivery center is the first such center in the area, aligning with the region's economic and cultural revitalization goals. The center provides a broad range of IT and consulting services to clients throughout the U.S. Our office is located within walking distance of shops, cafes, restaurants, community parks, and the local markets. We embrace ongoing training, continued education, flexible hours, and an innovative tech-oriented work environment. CGI Lafayette is passionate about CGI's corporate mission, "To create an environment in which we enjoy working together and, as owners, contribute to building a company we can be proud of."

To support our growing Salesforce capability, our CGI Lafayette Center is seeking to hire multiple business analysts, functional analysts or project managers interested in being trained as a Salesforce Administrator / Consultant. Selected candidates will go through a 12-week Salesforce boot camp upon hire. Upon completion of the boot camp, members will have earned multiple Salesforce certifications and gained experience through real-world application.

Responsibilities:
Working as a new Salesforce Functional Consultant-OnShore Delivery, you will be responsible for bridging the gap between business requirements and technology. Responsibilities include automating complex business processes, creating reports and dashboards, and training users on Salesforce. In this role, you will collaborate with our customers to provide them a competitive advantage and business value through Cloud technology.

What you will be doing:

Work with clients to understand their business processes and strategies as it relates to Salesforce.com
Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
Design, configure and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
Reliably deliver Salesforce Administration solutions to clients, with minimal oversight
Produce estimates at a component level
Discover, document, and analyze key processes
Build reports and dashboards, as needed, to gauge project success
Provide training on new customizations or new implementations to customers
May work on concurrent projects at various stages in their life cycle
May participate on data conversions during project life cycle
Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management

Required Skills:
Should have 2-5 years of business analyst, functional analyst or project management experience
Proficient in gathering requirements and working with business owners.
Proficient in Requirement documentation and articulating them with design, development and testing teams.
Proficient in writing, Business Requirements Documents (BRDs), Use Cases and Modeling techniques.
Thorough understanding of the software development lifecycle.
Excellent interpersonal skills including the ability to work with diverse personality types and understand technical issues.
Demonstrated skills in developing training and delivering training sessions
Independently solves new and familiar problems without introducing regressions
Strong oral and written presentation skills
Adaptability to work independently or in a team environment at various times
Proven ability to learn technical concepts and translate them to the appropriate audience
Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
Strong collaboration and thought leadership skills; ability to work with teams of people of varying skill level
Travel flexibility both local and out of state to client site approximately 10 to 20%, when needed (post pandemic)
Bachelor's Degree in Information Sciences, Business or relevant discipline
Experience may be considered in lieu of Degree.