Job
Description
- Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
- Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
- Manage operational requests and troubleshoot issues- will work with diverse user groups
- Manage instance to ensure data integrity
- Maintain system metrics to track trends in usage and data integrity
