Salesforce Administrator

at Interactive Business Systems (IBS)
Location Cincinnati, OH
Date Posted February 20, 2021
Category Default
Job Type Full-time


Interactive Business Systems has partnered with a Cincinnati company to locate a Salesforce Developer for a contract-to-hire position in Cincinnati, Ohio.

The successful candidate will be maintaining
and enhancing Salesforce for 200+ users in multiple lines of business.


  • Identify, define, and implement solutions in response to the needs of Salesforce users to resolve issues.
  • Enhance Salesforce functionality and usability to improve adoption by users and increase ROI of the platform.
  • Help deliver the enterprise Salesforce strategy and contribute to its evolution.
  • Employs working system knowledge and
    time estimating techniques to gather and develop estimates for project
    forecasting and budgeting.

  • Facilitates appropriate sessions with stakeholders to gather functional and
    non-functional requirements which can be used to identify and document current
    and future-state processes and needs.

  • Monitor and identify trends in adoption and utilization. Keep
    abreast of Salesforce releases, features and best practices.
  • Ensure prompt and complete
    resolution of technical challenges and business issues that have been
    escalated, coordinating with internal teams to meet customer needs, while
    managing customer expectations.

  • Share knowledge and best practices with team members, contribute to internal
    projects and initiatives, and serve as a Subject Matter Expert (SME) for
    Collaborate on enterprise architecture as well
    as functional and technical design sessions with stakeholders.

  • Navigate, escalate, and lead efforts on complex requests or projects involving
    multiple stakeholder groups and systems.

  • Support new and existing Salesforce user base with questions and issues in
    Sales Cloud and Service Cloud.


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