Salesforce Administrator

at Labcorp
Location Burlington, NC
Date Posted April 22, 2021
Category Default
Job Type Contractor
Full-time

Description

Summary

LabCorp Diagnostics is searching for a Salesforce Administrator to play a critical role in the planned launch of Salesforce.com. The person filling this role will be a member of the LabCorp Diagnostics National Sales Administration team.

The Salesforce Administrator will act as a business side system administrator for Salesforce.com and other Salesforce related processes and initiatives. The Salesforce Administrator will:

  • Collaborates with the business and end users and other stakeholders to understand and document system requirements
  • Develops and owns the Salesforce.com roadmap for LabCorp Diagnostics Sales and other stakeholders
  • Collaborates with IT on configuration, testing and acceptance of new features
  • Provides training and support to end users related to the Salesforce.com platform

Primary Responsibilities include but are not limited to:

  • Serves as "super user" for LabCorp Dx CRM system, possessing full knowledge of the system and associated tools, including functionality, troubleshooting and administrative support
  • Establishes and maintains relationships with all functional areas using Salesforce.com, including Sales, Client Services, Marketing, and Finance etc.
  • Communicates regularly with SFDC Business Owners and IT systems leadership to ensure functionality meets the needs of the end users
  • Serves as key member of the National Sales Administration CRM team
  • Facilitates and supports the Salesforce.com Governance Process for LabCorp Dx
  • Performs daily operations of the Salesforce.com system, including
  • Setups and maintenance of role-based access via profiles and permissions
  • Monitors feedback within the system and responds to end-user queries
  • Serves as first-line contact for end-users and Technology Team
  • Coordinates Salesforce.com training programs, including working with the Director, CRM Administration and Implementation to identify new features, functionality and training needs.
  • Provides administrative support for end users
  • Assists with the development and documentation of business and functional requirements and all implementations related to stand alone functionality and system integration needs, including testing of new enhancements and documentation
  • Designs and manages workflows, new screens, fields and reports
  • Liaise with IT technical resources related to Salesforce.com system support and expansion, (i.e. Single Sign On, legacy system integration, mobile platform, etc.)
  • Maintains and communicates system metrics to track trends in usage and data integrity
  • Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
  • Maintains updated system documentation and SFDC policies/procedures
  • Up to 20% of the Salesforce Administrator's time may be dedicated to responsibilities unrelated to the Salesforce.com platform