Salesforce Administrator – Telecommute

at UnitedHealth Group
Location Overland Park, KS
Date Posted October 17, 2021
Category Default
Job Type Full-time

Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

In this Salesforce Administrator role, you will be responsible for administering a highly customized instance of Salesforce. You will also be responsible for the configuration, maintenance, and communication of the UnitedHealthcare Dental’s Salesforce Platform and associated initiatives.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Manage and work case queues relation to production support and adhering to standard SLAs
  • Proactively seek out and identify needed system changes
  • Proactively gather feedback from users
  • Manage system changes without interruption to the user
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation
  • Gather requirements from end users
  • Manage new releases of SFDC and efficiently roll out new features
  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions
  • Create custom objects when necessary
  • Handle on-going customization/alteration of Salesforce.com
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed
  • Provide support functions as needed
  • Provide sales and financial data to company executives
  • Stay current on system updates
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes
  • Grant/remove and maintain user licenses
  • Provision users
  • Maintain security including sharing rules and security levels
  • Design, Create and maintain user roles, profiles and hierarchies
  • Monitor application storage usage and archive data as needed
  • Create and administer training to existing or new users/groups
  • Communicate regularly with the user base regarding new features, enhancements and changes to the system
  • Monitor usage and mentor users/groups needing assistance
  • Continually seek ways to further enhance the end-user experience
  • Be the company SME on Salesforce.com
  • Provide HelpDesk support
  • Document company processes and workflows
  • Develop process documentation and field maps
  • Create new processes and associated reporting
  • Import data as appropriate
  • Monitor and improve data quality
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow
  • Manage Change Sets
  • Coordinating after-hour production deployments
  • Create and maintain dashboards
  • Create and maintain reports including folder maintenance
  • Build and manage report folders for reps to improve sales efficiency

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree
  • 5+ years of Salesforce.com experience
  • 3+ years of experience and solid understanding of Salesforce’s declarative capabilities, (including flows, process builders, profiles, roles, sharing settings, rule creation, reporting, etc)
  • Experience working within a highly customized environment & a variety of tools
  • General understanding of Apex, Visualforce, Triggers, SOQL, and SOSL
  • General understanding of API, standards & frameworks, including Rest and SOAP webservices
  • Experience in iterative and/or Agile and/or Scrum methodology
  • English verbal and written efficient

Preferred Qualifications:

  • Salesforce.com administrator & advanced administrator certifications
  • Salesforce Experience Cloud experience
  • Salesforce Marketing Cloud experience
  • Salesforce Tableau CRM experience
  • Salesforce Healthcloud experience
  • Informatica Cloud experience
  • Experience with the change control management process & tools (e.g. Copado, Gearset, etc.)
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
  • Health care industry experience
  • Solid verbal communication skills, solid work ethic, and a positive attitude

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers at Managed Care of North America, Inc. (MCNA), part of the UnitedHealthcare and UnitedHealth Group family of businesses. MCNA is a leading dental benefits administrator dedicated to promoting high quality and cost-effective oral health. We provide services to state agencies and managed care organizations for Medicaid, Children's Health Insurance Program (CHIP) and Medicare members. We also offer commercial plans for private employers, individuals and families. Join our team and help us make dental care more accessible to everyone. Our career opportunities span across different job categories and specializations, requiring a varying level of skills. Working with us means being part of a stable organization with meaningful purpose that will support your personal and professional development. This is an opportunity to make a difference in the lives of others while growing your career with a company that services over 8 million people. Become part of a team that has a passion for excellence and start doing your life's best work.(sm) 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $64,800 to $116,000. The salary range for Connecticut/Nevada residents is $71,400 to $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

Job Keywords: Salesforce Administrator, Technology, Technology Support, Overland Park, KS, Kansas, WFH, work from home, work at home, telecommute, telecommuter, telecommuting, remote