Salesforce BA

at Kforce Technology
Location New York, NY
Date Posted April 15, 2021
Category Default
Job Type Full-time
Contractor

Description

RESPONSIBILITIES:

Kforce has a client that is seeking a Salesforce BA in New York, NY.

Responsibilities:

  • Will be expected to collaborate with technical and business stakeholders of all levels, follow through on all commitments and SLAs and proactively communicate statuses
  • Will be required to independently review technical and functional materials and quickly gain in-depth understanding of existing application customization and config settings
  • Lead customer issue troubleshooting efforts (L2 support) including but not limited to: troubleshooting of application performance and access issues, troubleshooting of the error messages, proactively raise and respond to cases with Salesforce
  • Resolve SFDC Certificate problems, grant minimally required access privileges, analyze and rapidly remediate data issues, troubleshoot email campaigns
  • Perform Backups and test Critical Release Updates to prevent regression
  • Will be required to create and update technical and functional documentation and end user training materials