Salesforce Business Analyst
Published | March 26, 2020 |
Location | Washington, DC |
Category | Default |
Job Type | Full-time Contractor |
Description
We have an immediate opening for a Salesforce Business Analyst in Washington DC. As a Salesforce Business Analyst, you will be part of a team responsible for a modernization effort to streamline operational processes in order to support the program’s mission. The Salesforce analyst provides support in the following areas: requirements gathering, Salesforce configuration, testing, training, and post deployment support. As a Salesforce Business Analyst, you will work alongside stakeholders and a development team to design, prototype, test, and deploy the solution.
Key roles and responsibilities include:
- Work with stakeholders to gather, understand, define, and prioritize business requirements
- Help prototype and validate user stories and to-be process flows to support the design and development phase
- Work collaboratively with team members and third-party developers to design a solution that will meet business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce if needed
- Collaborate with third-party developers to help build, test, and verify that solutions will meet the business requirements
- Facilitate key meetings with third-party developers and stakeholders including requirement sessions, system demos, and user acceptance testing
- Assist with system documentation and provide end user training
- Maintain current knowledge of relevant technologies as assigned
- Participate in special projects as required
Qualifications
- Requires BA/BS with 4-5 years of experience using Salesforce to develop client or business solutions
- Salesforce Admin Certification is necessary
- Experience with the Systems Development Lifecycle (SDLC) in a government agency
- Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
- Proven ability leveraging analytical and problem-solving skills in a fast paced environment
- Detail-oriented individual with the ability to quickly ramp up on business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Demonstrates flexibility and willingness to do what it takes to get the job done
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Knowledge of relational databases (Oracle, Access)
- Experience in building case management systems and reporting/data analytics products a plus
- Requires a Public Trust clearance or the ability to obtain one
Citizenship Status Required:
US Citizenship