Salesforce Business Analyst

at Kforce Technology
Published January 21, 2022
Location Fort Washington, PA
Category Default  
Job Type Full-time  Contractor  

Description

RESPONSIBILITIES:

Kforce's client in Fort Washington, PA is seeking a Business Analyst working remotely. This client is looking for a person who has experience in web application accessibility testing to help deliver the product to all users of all abilities. As a Business Analyst, they are looking for an individual who is experienced in interacting with various cross functional teams, quickly understanding business processes and needs, and managing competing priorities.

Responsibilities:

  • The Salesforce Business Analyst will define, document and maintain business processes, requirements, and policies; Look for ways to continuously improve processes & procedures
  • Manage and support operations related initiatives identified by the Professional Services management team
  • Identify opportunities for business process improvements and make recommendations as appropriate
  • Salesforce Business Analyst will provide project and monthly metrics coordination and support
  • Work with a team to understand and prioritize field requests
  • Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions
  • Salesforce Business Analyst is responsible for system testing of new functionality or bug fixes