RESPONSIBILITIES:

Kforce's client in Fort Washington, PA is seeking a Business Analyst working remotely. This client is looking for a person who has experience in web application accessibility testing to help deliver the product to all users of all abilities. As a Business Analyst, they are looking for an individual who is experienced in interacting with various cross functional teams, quickly understanding business processes and needs, and managing competing priorities.

Responsibilities:

• The Salesforce Business Analyst will define, document and maintain business processes, requirements, and policies; Look for ways to continuously improve processes & procedures
• Manage and support operations related initiatives identified by the Professional Services management team
• Identify opportunities for business process improvements and make recommendations as appropriate
• Salesforce Business Analyst will provide project and monthly metrics coordination and support
• Work with a team to understand and prioritize field requests
• Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions
• Salesforce Business Analyst is responsible for system testing of new functionality or bug fixes