The Salesforce Service Cloud Developer in eCommerce IT facilitates the use of Salesforce Service Cloud and Marketing Cloud to develop a 360-degree view of the customer. This position will develop differentiated customer experiences using the business tools in Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud and CRM. A heavy project load is expected in the areas of Guest Services and Loyalty.

Responsibilities :

• Work with Business Analyst to develop, schedule and implement Service Cloud Capability to support Business Campaigns – work flexibly to accomplish this.
• Develop in the Salesforce Lightning Platform.
• Mentor others in the Platform and its Development environment.
• Assist in the development and maintenance of Service Cloud/Marketing Cloud interfaces; this may require some basic programming in Ampscript.
• Utilize interfaces with CRM to assure a seamless tracking of Guest experience; use this information to further customize Build-A-Bear’s shopping experience for the Guest.
• Work cooperatively with IT Development Team.
• Other duties as assigned by management.