Job Description:

- The focus of this engagement is Level 2 support (triage, troubleshooting, administration tasks, etc.)

- Any configuration or development tasks that require a deployment will be escalated to Level 3 support.

- The Support Operating Guide (SOG) will be defined during the first week of the engagement.

- The SOG defines the processes that will be utilized during the engagement.

Required Skills:

- 2+ years experience

- Previous experience, Level 2, supporting Salesforce platform

- Previous use of a ticketing system (They use SMAX)

- NetSuite OpenAir (NetSuite) - nice to have

- Wipro Estimator (Salesforce module) - nice to have