SalesForce System Administrator

at Eurofins
Location Madison, WI
Date Posted January 7, 2021
Category Default
Job Type Full-time


Company Description
The National Food Lab is a fast-growing company with a vision to be the destination for tailored solutions for the food industry - beginning to end. Our mission is to provide services that help food, beverage, and supplement companies deliver safe, healthy and successful products. We seek to make a positive impact in the advancement of food safety, quality and nutrition, fulfilling our corporate promise - to improve health and improve lives.
The National Food Lab's best-in-class consumer and sensory research capabilities are the result of the acquisition and combination of two long-standing and respected organizations, the former Food Perspectives, Inc. (Minneapolis, MN) and National Food Lab (Livermore, CA). Using a variety of quantitative and qualitative consumer and sensory research techniques we help our clients make products consumers love. We help our clients:

  • Develop new product ideas
  • Re-energize a well-established product
  • Assess product-concept fit or packaging effectiveness
  • Understand the product, brand and category competitive landscapes
  • Present objective results to management

The SalesForce System Administrator position can be Full-Time or Part-Time, 1st Shift position
. Candidates within a commutable distance of Plymouth, MN or Madison, WI are preferred, but remote capability is an option as well.

Job Description

  • Demonstrates and promotes the company vision
  • Regular attendance and punctuality
  • Applies GMP/GLP in all areas of responsibility, as appropriate
  • Serve as "super user" Eurofins CRM system, possessing full knowledge of the system and associated tools, including functionality, troubleshooting and administrative support
  • Establish and maintain relationships with all functional areas using, including Sales, Client Services, Marketing, Finance, Contracts, etc.
  • Serve as key member of the Automation Project Management team
  • Facilitate and support the Governance Process for Eurofins
  • Perform daily operations of the system, including:
    • Setup and maintenance of role-based access via profiles and permissions
    • Monitor feedback within the system and respond to end-user queries
    • Serve as first-line contact for end-users and Technology Team
    • Coordinate training programs, including working with the Business Application Manager to identify new features / functionality training needs and providing administrative support for Automation training needs
    • Assist with the development and documentation of business and functional requirements and all implementations related to stand alone functionality and system integration needs, including testing of new enhancements and documentation
    • Design and manage workflows, new screens, fields and reports in accordance with the automation strategy
  • Demonstrated understanding of the underlying technical requirements for Sales Force Automation and Microsoft Exchange, SQL Server, Active Directory and Internet Information Server (IIS)
  • Liaise with IT technical resources related to system support and expansion, (i.e. Single Sign On, legacy system integration, mobile platform, etc.)
  • Conducts all activities in a safe and efficient manner
  • Performs other duties as assigned

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

  • Bachelor's Degree required
    • Administration Certification 1 required, advanced certifications desirable
    • In lieu of educational requirements, must have at least 4 years prior related experience with or other CRM system
    • 2-5 years prior related experience working as system administrator
  • Proficiency in all Microsoft Office products especially Excel, PowerPoint
  • Familiarity with other IT systems/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality intersection points
  • Strong knowledge of Reporting and Business Intelligence tools
  • Experience working with a B2B sales organization
  • Ability to understand internal customer needs and develop appropriate solutions with regard to sales force automation needs and SFDC capabilities
  • Strong written and verbal communication skills, with the ability to convey complex information in an audience appropriate manner
  • Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments
  • Sound judgment with effective decision making skills and the ability to solve problems independently
  • Ability to think and perform tasks independently
  • Ability to work within a virtual and a matrix environment
  • Effective planning, organizing and time management skills
  • Experience in development of formal and informal training content, a plus

Additional Information
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work! We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.

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