Salesforce Systems Engineer (Remote)

at CarMax
Location Richmond, VA
Date Posted October 21, 2020
Category Default
Job Type Full-time


8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 


The Software Engineer is responsible for the development, implementation, maintenance, and support of software solutions.  Associates in this position must be experienced in advanced programming, design patterns, and databases.  This job requires a key hands-on contributor in the software development life-cycle, performing analysis and design as well as influencing development teams to achieve project goals.  Associate is a proven team player and highly qualified to identify development tasks across the application stack.  Software Engineers have a passion for their craft and a passion for continued education.

The team that the selected candidate will be a part of is responsible for the core engineering, systems architecture, and technical operations of the company’s Salesforce platforms. The team is responsible for the design, build and development of large scale, resilient solutions and systems that encompass all our products and services.

They collaborate closely with the company’s development, product and technical teams to provide these robust, distributed and performance solutions to achieve the company’s business goals.

The team is also responsible for systems architecture, platform configuration management, capacity management, site reliability, application support, monitoring, and incident response.

The Software Engineer works as part of a team responsible for planning and executing the integration of Internet based products and services for the company into a complex data center and cloud environment in an efficient, secure, scalable, reliable and cost-effective manner.


  • Build and maintain the Salesforce platform and associated services

  • Partner with Salesforce on platform innovation and DevOps maturity

  • Plan and implement solutions to optimize the delivery pipeline

  • Onboard new product teams to the platform

  • Provide technical consulting and engineering solutions to product teams 

  • Review and implement new tools and capabilities

  • Create technical runbooks, documentation and training

  • Implement site reliability engineering best practices

  • Assist product and platform teams to achieve their goals

  • Foster forward strategic planning and vision

  • Provide architectural guidelines and principles

  • Implement platform security and stability solutions

  • Vet new technology and advise on pros/cons

  • Plan and conduct pilots of new functionality

  • Encourage innovation


  • Experience in the following required:

  • 5+ Years of experience working in complex distributed and/or cloud environments

  • Experience with multiple programming/scripting languages (Python, bash, etc.)

  • Experience with CI/CD tools (TeamCity preferred)

  • Experience with SCM tools and branching/merge workflows (Git preferred)

  • 8+ years of experience with Apex coding and SOQL/SOSL queries

  • Experience with Salesforce DX (CLI) and Gearset

  • Understanding Salesforce administration and setup

  • Working knowledge of common protocols and technology standards (DNS, SSL, SSO, etc.)

  • Proven ability to prioritize work and anticipate problems

  • Proven ability to lead and/or coordinate support efforts


  • Proven experience working effectively with multiple areas of the business community in order to gather requirements and translate those requirements into solutions

  • Interact with and direct the tasks of outside consultants in a professional manner while helping them drive to successful project completion

  • Demonstrated ability to compare and contrast alternative approaches to meet objectives while assessing risk both quantitatively and qualitatively

  • Possess strong organizational and time management skills

  • Demonstrated flexibility

  • Education preference 4 year degree in Technology related course of study

  • Influence and communicate effectively with business and technology associates

  • Document findings and solutions that meet the business needs

  • Present alternative solutions to technology management and business users

  • Possess effective presentation development and delivery skills including the ability to adjust presentations to match appropriate audience

  • Exhibit good written and verbal communication skills

  • Convey a professional and positive image in all situations

  • Requires strong analytical and organizational skills

  • Demonstrated ability in statistical analysis, advanced calculations, and reporting

  • Demonstrated ability to gather, evaluate, and present performance metrics and benchmarks to resolve or prevent system problems

  • Evaluate and interpret complex system error logs, performance metrics, and other application or server output in order to identify problems in server performance or application execution

  • Evaluate the ROI (Return On Investment) of systems development & enhancements and effectively weigh the financial alternatives involved with various technical solutions and proposals

  • Proven experience solving technical problems and presenting solutions

  • Excellent analytical, troubleshooting, and problem solving skills

  • Performs well in high pressure or stressful situations

  • Proven ability to take a business requirement and design a technical solution that successfully meets the business needs

  • Demonstrated ability to effectively estimate effort, duration and impact required to accomplish requested tasks/projects

  • Evaluate long term impacts when making recommendations and decisions

  • Participate in a 24x7 on-call rotation as scheduled, and perform after hours support as needed

Sponsorship Note:

Candidates must be legally authorized to work for any U.S. employer on a full-time basis. Sponsorship will be considered for this specific role

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.