Job Description Responsibilities As a Team Leader within this Telecom project team, guide customers through the implementation of Salesforce solutions using agile methodology Engage customer stakeholders to understand desired business outcomes and define success criteria Articulate to customer stakeholders the value of recommended solutions and approach Lead Discovery and requirements refinement sessions to uncover customers business, functional, and technological requirements Perform fit-gap analysis between Salesforce functionality and client requirements Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality Draft custom development specifications and manage the delivery and testing of the functionality by Development resources Iterate on solutions through a Build/Test/Review cycle with customer Product Owner Develop training curriculum and deliver training sessions to the solution's end users Work with the Engagement Manager to manage the project to scope, budget and timeline expectations Hands on experience with developing OmniStudio Studio guided experiences Engage in code reviews and ensure adherence to best practices Identify any application/code security issues and recommend solutions to resolve them Integrate and test systems using automation and non-automation methods Strong foundation in version control, configuration management, deployment methodologies and release management Basic Requirements 7+ years of experience working within Telecom Applications Understanding of Telecom OSS/BSS Applications Communications Cloud Certification BA/BS degree in Business, Computer Science or Engineering - or equivalent work experience; MBA preferred 5+ years' experience in providing technical consulting and implementation with the Salesforce Eco-system, inclusive of E-Comm B2B and CPQ Experience designing and building Salesforce integrations with Telecom applications (ie Amdocs) Experience with business process definition, best practices, and reengineering Understanding of the key levers for Sales, Service, B2B, B2C, hybrid business models Great teamwork and collaboration skills