|Date Posted||January 31, 2020|
- Define the Service and Community Cloud Architectures
- Develop the solution design documents for the Service and Community Cloud Solutions
- Assist in developing the approach to integrating with Marketing Cloud
- Determine the best approach to triggering and executing Marketing Communications from Service Cloud, and Community Cloud
- Lead grooming workshops with business and technical resources
- Conduct design walkthroughs
- Describe how to utilize Salesforce best practices to implement the requirements primarily through configuration and minimal custom development
- Provide guidance on application and integration development best practices, functional and technical solution architecture design, environment management, testing, and Force.com Platform education.
- Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution.