The Salesforce Tier 1 Support Analyst role will act as the first tier for support requests from our user base. You must have good communication skills and a desire to provide exceptional customer service. This role provides an excellent opportunity to learn and work within the Salesforce platform.

• Primary work will center on resolving tier 1 support cases in accordance to SLA requirements.
• Case management and issue resolution is completed in the Salesforce system
• Basic Salesforce resolution of common user problems
• Provides assistance to users and orients them on how to use basic Salesforce functionality via case resolution
• Develops and maintains support documentation as needed
• Performs other duties as assigned
• Troubleshooting production issues

Required Skills:

• Professional customer service skills: solutions mindset, helping nature, positive attitude, real passion for the customer and the customer experience
• Have excellent analytical skills, are detail oriented, and have the ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
• Excellent organizational and communication skills
• Collaborative but able to work autonomously with minimal guidance in a rapidly changing environment
• Thrive in a dynamic environment, adapt to change, and multi-task effectively
• Passionate about technology
• Independently driven to learn new applications, technologies, and skills

Required Experience:

Bachelors Degree is preferred