Senior Architect – Salesforce – REMOTE

at Demo - Maximus
Published March 27, 2023
Location Reston, VA
Category Default  
Job Type Full-time  

Description

Job Summary

Maximus, Inc. is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company's primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People, Maximus has more than 60,000 employees worldwide.

Job Summary:
Maximus is looking for a dynamic, customer-service oriented, well-organized self-starter to manage, integrate, and support Corporate Systems/Back Office applications. Under general direction, the IT Principal Architect – Corporate Systems position will be responsible for translating business needs into technical systems solutions and recommends solutions, platforms and tools that will evolve the organization’s corporate processes based on DevSecOps. This position will also troubleshoot technical and functional challenges related to Costpoint/Time&Expense/Cognos and integrate these with SaaS platforms (such as Coupa, Workday, and Salesforce).

The successful candidate will be able to work effectively in a fast-paced, ambiguous environment with a strong desire to step in to support wherever they may be needed.

Job Duties/Responsibilities:
• Actively participate in solution design with corporate system engineers and architects
• Manage the development, testing, deployment, operational monitoring, maintenance, upgrade, and support of corporate systems
• Provide support to the corporate applications, in particular to Costpoint, T&E, Cognos, TM1 and other SaaS platforms (i.e. Coupa, Salesforce) and respond to IT tickets
• Gather and document integration requirements and specifications and recommend best approach for systems design, integration, and applications management
• Coordinate relationships and support with third-party vendors
• Analyze existing operations and make recommendations for the improvement and growth of all
• Conduct research and remain current with the latest technologies and solutions in support of the corporate systems
• Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards
• Troubleshoot and correct system problems, as needed
• Perform other duties as may be assigned by management

Education & Experience Requirements:
• Bachelor’s Degree in Computer Science, Engineering, or related field
• 10+ years of experience in back office, Costpoint, T&E, Cognos, Coupa, TM1, CRM, Salesforce systems design, implementation, and management
• 2+ years of experience Kettle/Pentaho Data Integration (or similar tool)
• Experience with web services (SOAP, REST), APIs, XML, and web scripting languages
• Excellent written and verbal communication skills across both business and technical audiences
• Exceptional time management and organizational skills
• Attention to detail and accuracy
• Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment
• Ability to demonstrate critical thinking, business analysis, and complex problem-solving skills
• Willingness to collaborate across functional teams, in particular with staff in other IT teams to coordinate relevant activities

Preferred Skills/Experience:
• High aptitude for understanding and support business processes involving accounting and finance is essential
• Possess above average troubleshooting, customer relations, communication, team building, and leadership skills
• 5+ years of experience in PL/SQ
• Experience working with Amazon Cloud technologies
• Strong customer service orientation; obsessed with the customer experience

Physical Requirements:
• Ability to sit for up to 80% of time
• Ability to lift or carry objects up to 10 lbs.
• Frequent use of computer, telephone, and office equipment

Education and Experience Requirements

Essential Duties and Responsibilities:

- Actively participate in solution design with corporate system engineers and architects.

- Manage the development, testing, deployment, operational monitoring, maintenance, upgrade, and support of corporate systems.

- Provide support to the corporate applications, in particular to Costpoint, T&E, Cognos, TM1 and other SaaS platforms (i.e. Coupa, Salesforce) and respond to IT Tickets.

- Gather and document integration requirements and specifications, and recommend best approach for systems design, integration and applications management.

- Coordinate relationships and support with third-party vendors.

- Analyze existing operations and make recommendations for the improvement and growth of all.

- Conduct research and remain current with the latest technologies and solutions in support of the corporate systems.

- Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards.

- Troubleshoot and correct system problems as needed.

Minimum Requirements:

- Bachelor's degree from an accredited college or university required.
- 10-12 years of related experience required.

- 7+ years of experience in back office, Costpoint, T&E, Cognos, Coupa, TM1, CRM, Salesforce systems design, implementation, management is required.

- 5+ years of experience in PL/SQ strongly preferred.

- 2+ years of experience Kettle/Pentaho Data Integration (or similar tool).

- Experience working with Amazon Cloud technologies is a plus.

- Experience with web services (SOAP, REST), APIs, XML, and web scripting languages.

- Excellent written and verbal communication skills across both business and technical audiences.

- Must possess above average troubleshooting, customer relations, communication, team building, and leadership skills.

- Exceptional time management and organizational skills.

- Attention to detail and accuracy.

- Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment.

- Experience with Costpoint and T&E strongly preferred.

- Strong customer service orientation; obsessed with the customer experience desired.

- Ability to demonstrate critical thinking, business analysis, and complex problem-solving skills.

- Spirit of collaboration in particular with staff in other IT teams to coordinate relevant activities.
- High aptitude for understanding and supporting business processes involving manufacturing, sales, accounting and finance are essential.

MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.