Senior Business Analyst (Salesforce)

at Kforce Technology
Location Boston, MA
Date Posted December 4, 2020
Category Default
Job Type Full-time



Kforce has a client that is seeking a Senior Business Analyst (Salesforce) in Boston, MA.

Job Overview:
The Senior Business Analyst, Salesforce is responsible for business process oversight and ensuring that process is optimally applied to our CRM implementation. This includes but is not limited to: Managing end user issues, maintaining workflow documentation and job aids, training, coordinating business requirements for enhancements and projects, and preforming as data steward of the CRM on behalf of Sales and Account Service.

This person serves as the liaison between various business owners, vendors and the Information Technology team. The Senior Business Analyst will have strong business acumen and command of our business processes and develop creative business process, technology and systems solutions to meet critical business requirements and looking at the design from a user's lens to ensure a well thought out and efficient user experience.


  • This person will provide ongoing maintenance, management and training of solutions
  • As a Senior Salesforce Business Analyst, you would be expected to participate in cross-functional projects designed to improve effectiveness through process analysis, workflow redesign, and system development and improvements with regard to business requirements, business process redesign, user interface needs, reporting, integration and data needs, training, and operational readiness activities
  • This role is responsible for understanding corporate and sales strategies, system requirements and capabilities, and developing business processes that support those strategies and technologies
  • Throughout all projects the Senior Business Analyst meets regularly with the project team, Sales, and Sales operations to accomplish the objectives