Responsibilities
• Own the Salesforce platform
• Ensuring optimal performance of the Salesforce platform
• Managing Salesforce Users, the Sharing Model, and 3rd party packages
• Support our teams by enabling & supporting business processes using Salesforce and other third-party tools
• Tracking Cases (tickets) created by end users requesting support and enhancements
• Meeting with business stakeholders to understand current processes, desired process changes, and/or pain points
• Analyzing business requirements, identifying solutions, and documenting solution blueprints
• Creating or enhancing Salesforce business processes using custom objects & fields, page layouts, Actions, Lightning Pages, FLOW, Process Builder, Workflow, Approval Processes, and Validation Rules
• Develop and enhance dashboards and reports to serve operational and analytical data needs
• Delivering Salesforce training and providing end-user support
• Building custom reports and dashboards
• Performing database maintenance tasks, including data loads, routine updates, and duplicate cleansing
• Collaborating with management to define priorities, determine enhancement complexity, and plan the Salesforce Roadmap
• *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required
• Lightning Experience
• General administration (User Management, Permission Sets, Roles, Profiles, Permission Sets, Sharing Rules)
• Object configuration (fields, record types, lighting pages, page layouts, actions, formulas, validation rules)
• Advanced skills with all facets of Salesforce's automation tools (FLOW, Process Builder and Approval Processes)
• Report & Dashboard configuration
• Governance best practices (data governance, change management, data backups, Sandboxes, Change Sets and/or other migration tools using the metadata API)
• Salesforce Data Loader (or equivalent)
• Sales Cloud (Opportunities, Splits, Teams, Products & Price books, Contracts)
• Service Cloud (Console, Feed, Case Assignment, Escalation, On-Demand Email to Case)
• Chatter
• AppExchange Package installation & setup (a general understanding of process and concepts)

A Plus
• APEX code development (triggers, web services, batch)
• Custom Metadata Types, Custom Settings, Custom Labels
• Lightning Component development
• Web services (SOAP, REST)
• SOSL, SOQL
• Familiarity with unofficialsf.com
• Conga Suite (Composer, Contracts, Sign, Orchestrate, Grid)
• DocuSign Integrations
• Excel Plugins/Adapters (Xappex)
• Integration Tools - API
• Flowsum

Qualifications
• Bachelor's Degree in a related field
• 7+ years of proven experience in the maintenance and enhancement of Salesforce systems with certification as a Salesforce Certified Administrator (Advanced Administrator and Platform Developer certifications preferred)
• Excellent analytical, technology, communication, and problem-solving skills
• Ability to manage multiple projects and deadlines simultaneously
• Demonstrates ability to meet deadlines, handle and prioritize simultaneous requests