Senior Salesforce Administrator

at Global Payments Inc.
Published December 5, 2022
Location Tempe, AZ
Category Default  
Job Type Full-time  

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary:

The Senior Administrator will be responsible for supporting Salesforce and its utilization across multiple business functions. Primary duties will include assisting our Salesforce.com users, routine administration of our instance, troubleshooting user issues, and supporting our SFDC-integrated business processes.

TouchNet, a Global Payments Company, based in Lenexa, KS is seeking a Senior Salesforce Administrator to join our team.

Senior Salesforce Administrator

The SFDC Administrator will be responsible for effective utilization of SFDC and its utilization across multiple business functions. Primary duties will include user setup & provisioning development of reports/dashboards to increase user adoption, cleanliness of data updates, streamline workflows, integration ownership and support advancement of initiatives.

Key Responsibilities:

* Participate in cross-functional teams that address strategic business issues. Work closely with various business teams (Sales Ops, Implementation, Marketing, Accounting, etc.) to create and build functional operational support through the SFDC application.

* Project manage, design, test and implement new enhancements including creation of custom objects and advanced FlowsKeep up to date with SFDC releases, features and best practices and make recommendations to management regarding implementation as appropriate

* Ownership of SFDC integrations (Pardot, CPQ, Clarizen, Oracle, Outreach.io, etc.)

* Manage CPQ components and functionality such as Product configurations, Product rules, Price rules, Quotes, Orders and Renewals.

* Experience in working with Sales Cloud, Service Cloud and Experience/Community Cloud.

* Manage SFDC instance including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

* Document business requirements and how to guides for completed work

* Maintain configuration of new and existing SFDC features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, email templates, flows, data loader, custom settings, managed packages and more.

* Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.

* Partner with key stakeholders (cross-departmental) to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs

* Evaluate complex business and technical requirements, communicate risks and suggest solutions to technical and non-technical business owners.

* Ownership and resolution of SFDC system issues and outages

Requirements:

* SFDC Administrator Certification and preferably SFDC Advanced Administrator Certification

* Bachelor's degree

* 4+ years full-time hands-on experience administering a Salesforce.com instance

* Advanced experience with Flows

* Proficient in Salesforce.com Enterprise Edition or above

* Experience Cloud- design, build and maintenance experience

* Experience with Marketing Automation integration

* A demonstrated ability to understand and articulate complex requirements

* Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users

Additional success factors:

* Experience with SFDC CPQ is a major plus

* Experience managing and triaging user submitted issues via ticketing system(s)

* Advanced Excel skills (Macro, Pivot Tables, VLookups)

* Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc.

* Resilience, determination, energy and enthusiasm

* Self-motivated with the ability to motivate others and gain respect

* Strong influencing skills; Strong documentation and training skills

* Strong analytical, detail driven, and problem solving skills

* Team player with strong communication skills

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.