POSITION SUMMARY:  

The CRM Senior Administrator will partake in the design, development, and support of the CRM platform team. The position will interact with business users, IT resources, and provide advanced in-depth CRM administration and design. The CRM Administrator supports multiple business divisions and collaborate with stakeholders to shape CRM requirements and ensure alignment with business/IT strategy.

ESSENTIAL JOB RESPONSIBILITIES:  

• The CRM Senior Administrator role requires an in depth understanding of enterprise IT software deployment and life cycle.
• Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform
• Release processes for complex integrated enterprise application knowledge is a plus.
• Provisioning new and refreshed Sandbox environments by executing a post refresh set of instructions
• Pre & Post deployment support which includes:
  • Assistance to facilitate testing
  • Follow up deployment tasks if issues are discovered
  • Assist in troubleshooting deployment issues required to support the Dev, QA, UAT deployments and Production go-live for each major solution, and the associated boundary applications for the implementation phase.
• Participate in feature delivery process from beginning to end, including documentation, system operational tasks, and declarative application development work.
• Leverage Agile methodologies for development.
• Assist with development and deployment of training and training materials and demo new functionality to stakeholders.
• Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.
• Drive user adoption of newly implemented features and functionality.
• Evaluate and integrate newly released features and enhancements from seasonal CRM releases.
• Support the resolution of production issues in CRM.
• Provide excellent support service for internal CRM users.

KNOWLEDGE, EXPERIENCE AND SKILLS:

• BS/MS degree.
• Four plus (4+) years related IT and/or related business experience
• Two plus (2+) years of Salesforce development experience with Apex, Visualforce, triggers, batch Apex and Salesforce APIs with demonstrated proficiency
• Five plus (5+) years of experience configuring Salesforce using workflows, validation rules, roles & profiles, reports and dashboards with demonstrated advanced proficiency
• Able to understand the functional & technical flows across the landscape
• Required Certifications
  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Sales Platform App Builder
• Preferred Certifications
  • Salesforce Sales Cloud
  • Salesforce Platform Developer I
  • Salesforce Service Cloud
  • Salesforce Community Cloud
• Deep knowledge of Salesforce product architecture
• Experience with large, complex deployments in Salesforce environments
• Hands on success in troubleshooting complex platform issues
• Hands-on experience with the configuration, deployment and expansion of Salesforce functionality by enabling new features
• Process & continuous improvement mindset
• Exposure to formal Project Management process