Senior Salesforce Administrator

at Gables Search Group
Location The Woodlands, TX
Date Posted November 11, 2021
Category Default
Job Type Full-time

Description

POSITION SUMMARY:  

The CRM Senior Administrator will partake in the design, development, and support of the CRM platform team. The position will interact with business users, IT resources, and provide advanced in-depth CRM administration and design. The CRM Administrator supports multiple business divisions and collaborate with stakeholders to shape CRM requirements and ensure alignment with business/IT strategy.

ESSENTIAL JOB RESPONSIBILITIES:  

  • The CRM Senior Administrator role requires an in depth understanding of enterprise IT software deployment and life cycle.
  • Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform
  • Release processes for complex integrated enterprise application knowledge is a plus.
  • Provisioning new and refreshed Sandbox environments by executing a post refresh set of instructions
  • Pre & Post deployment support which includes:
    • Assistance to facilitate testing
    • Follow up deployment tasks if issues are discovered
    • Assist in troubleshooting deployment issues required to support the Dev, QA, UAT deployments and Production go-live for each major solution, and the associated boundary applications for the implementation phase.
  • Participate in feature delivery process from beginning to end, including documentation, system operational tasks, and declarative application development work.
  • Leverage Agile methodologies for development.
  • Assist with development and deployment of training and training materials and demo new functionality to stakeholders.
  • Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.
  • Drive user adoption of newly implemented features and functionality.
  • Evaluate and integrate newly released features and enhancements from seasonal CRM releases.
  • Support the resolution of production issues in CRM.
  • Provide excellent support service for internal CRM users.

KNOWLEDGE, EXPERIENCE AND SKILLS:

  • BS/MS degree.
  • Four plus (4+) years related IT and/or related business experience
  • Two plus (2+) years of Salesforce development experience with Apex, Visualforce, triggers, batch Apex and Salesforce APIs with demonstrated proficiency
  • Five plus (5+) years of experience configuring Salesforce using workflows, validation rules, roles & profiles, reports and dashboards with demonstrated advanced proficiency
  • Able to understand the functional & technical flows across the landscape
  • Required Certifications
    • Salesforce Administrator
    • Salesforce Advanced Administrator
    • Sales Platform App Builder
  • Preferred Certifications
    • Salesforce Sales Cloud
    • Salesforce Platform Developer I
    • Salesforce Service Cloud
    • Salesforce Community Cloud
  • Deep knowledge of Salesforce product architecture
  • Experience with large, complex deployments in Salesforce environments
  • Hands on success in troubleshooting complex platform issues
  • Hands-on experience with the configuration, deployment and expansion of Salesforce functionality by enabling new features
  • Process & continuous improvement mindset
  • Exposure to formal Project Management process
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