Software Engineer II, SalesForce CRM Analytics

at Travelers Insurance
Published June 2, 2023
Location Boston, MA
Category Default  
Job Type Full-time  


Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$110,500.00 - $182,300.00

Target Openings


What Is the Opportunity?

Travelers is seeking a Software Engineer II - Salesforce to join our organization as we grow and transform our Technology landscape. Individual will complete expert end to end engineering tasks that span many parts of the system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also demonstrated experience to independently design/build/implement solutions, establish and champion software engineering best practices and standards.

What Will You Do?

  • Perform analysis, design, development, configuration functions (includes defining technical requirements), test design & execution, and test automation with high degree of expertise, accuracy/quality, and speed

  • Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately

  • Provide technical guidance and mentorship to less experienced team members

  • Work independently to tackle well-scoped and loosely scoped problems

  • Seek opportunities to expand technical knowledge & capabilities, business acumen, Salesforce certifications

  • Contribute to team requirement refinement, estimation, retrospective, detailed solution design, perform code/test case reviews, and ensure appropriate artifacts are reviewed and approved

  • Collaborate with other technical leads, architects, platform, and product owners to identify and recommend technical solutions and alternatives related to the Salesforce platform implementation for Travelers – assess tradeoffs and impact analyses as part of the recommendations

  • Complete cloud-based implementations through custom development in Salesforce Lighting (Aura, LWC), and Apex, as well as out of the box Salesforce configurations.

  • Ensure availability of the Salesforce platform and provide on-call support to resolve application issues when necessary

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Salesforce developer (APEX, Aura, LWC) experience

  • Experience in Salesforce CRM integration, developing and deploying custom integration solutions using APIs and API management systems

  • certifications such as Certified Administrator, Certified Platform App Builder, Certified Platform Developer I, Certified Platform Developer II are strongly preferred.

  • Experience working with distributed cross-functional/cross-organizational stakeholders

  • Experience in application of test design strategies and techniques, knowledge of test automation tools like Selenium

  • Experience working with CI/CD processes incorporating test automation

  • Experience with CA Agile Manager (Rally) or similar ALM tools

  • Working knowledge of automated deployment / DevOps tools and technologies like Copado

  • Working knowledge of source control management tools such as Git

What is a Must Have?

  • Bachelor's degree in Computer Science or a related field, or its equivalent in work experience.

  • 3 years or more as Salesforce developer (APEX, Aura, LWC) is required

  • 1-2 years of experience with Salesforce data integration using MuleSoft

  • 2 years of experience in Agile delivery model.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email [Click Here to Email Your Resumé]) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .