Sr. BUSINESS ANALYST – CRM (Admin Salesforce.com)

at Mohawk Industries, Inc.
Location Calhoun, GA
Date Posted February 29, 2020
Category Default
Job Type Contractor
Full-time

Description

Technology is a core driver of our innovative and sustainable new products and services. That's why we're in search of Difference Makers like you to help us generate solutions and solve problems so that we can continue flooring the imagination of our customers; while providing value to their lives. We’re redefining flooring with products that not only minimize climate impacts, but also foster beauty and allow people to connect and thrive.

If you would like to make a direct impact with a multi-billion Fortune 500 global leader in flooring fashions; while making the world a better place, then we may have a place for you at one of our 250+ locations in North America and around the world.

Maximize efficiency, innovation, and adoption on the features and synergies of Salesforce.com Plaform.Participate in the evolution of a team with best practices, standards and policies across Mohawk Flooring.

  • Lead of numerous projects using sound practices to ensure the quality delivery of the product roadmap in a recurring release cadence

  • Subject Matter Expert of Mohawk’s CRM experience and Salesforce.com Platform (process flow, UI/UX)

  • Deliver high quality solutions and enhancments that leverage Mohawk and vendor release schedules

  • Own the daily operations adminstratoin of Salesforce.com including but not limited to: Initial user setup, report creation, account/project assignment, layout changes, workflows while interfacing with business leaders

  • Second tier support for sales support, troubleshooting, research and resolution of issues

  • Analyze and Prioritize enhancement request and make appropriate changes and/or escalate to COE when neccessary

Qualifications

  • Bachelor’s degree from an internationally accredited institution in Business, Marketing, Engineering, Information Systems or relevant subject.

  • 4+ years of implementing, operating, maintaining or using Salesforce.com with hands on administrative, configuration and process management experience.

  • 6+ years of experience working with enterprise IT applications and Business analysis in Sales Operations domain, must have worked with Business Stake Holders to gather Requirements, write functional documentation and testing.

  • Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate and resolve issues in a timely manner

  • Understanding of Salesforce.com’s Sales and Service Cloud Architecture

Competencies:

  • Ability to exercise good judgment, problem solving ability and resourcefulness.

  • Excellent oral, written, presentation and interpersonal communication skills to effectively interact with sales and sales management.

  • Skill set that includes command of working independently, setting priorities, handling multiple tasks with concentration, speed and accuracy to meet deadlines.

  • Exceptional organizational skills.

  • Leadership skills that drive/ motivate Sales AEs without having direct supervisory responsibility.

  • Ability to travel up to 10%

  • Salesforce Administration Certification ( Required)

  • Salesforce Advance Administration and Sales Cloud Certification ( Preffered)

Mohawk is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant. (EEO/AA M/F/D/V)

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.