Sr. Salesforce Administrator

at AT&T
Published December 5, 2022
Location Austin, TX
Category Default  
Job Type Full-time  

Description

Join AT&T and reimagine the communications and technologies that connect the world. We're committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future - you'll create it.

As Senior Salesforce Administrator, you'll play a vital role at AT&T Cybersecurity. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

**Key Responsibilities:**

+ All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

+ Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

+ Understanding of basic triggers/Apex code knowledge

+ Sandbox environment management

+ DevOps/release management experience

+ Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

+ Identify unused or underutilized platform features

+ Create a platform roadmap and define priorities, liaising with stakeholders

+ Own the communication of any platform changes to end users and stakeholders

+ Data management to improve Salesforce data quality, implementing rules and automation as needed

+ Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

+ User support tickets

+ Monitor and improve user adoption

+ New user and ongoing user training

+ Technical documentation

+ Management of integrated applications and third-party suppliers

**Required Qualifications**

+ 5+ years' experience with Salesforce administration

**Desired Qualifications**

+ Salesforce Certified Advanced Administrator

+ Salesforce Certified CPQ Specialist

+ Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science

+ Experience working in a scaled agile development environment

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world. Once you are part of our team, you'll have an amazing compensation and benefits package, including bonuses, medical/dental/vision coverage, matching 401(k), tuition reimbursement, paid time off, discounted wireless and internet plans, and more!

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status