Success Assurance Quality Control Representative

at BoomTown
Location Charleston, SC
Date Posted September 4, 2020
Category Default
Job Type Full-time

Description

Review calls and text for quality. Provide conversation feedback and present ongoing training/coaching opportunities to Managers, Shift Leads, and the Concierges Teams. You will track and evaluate both calling and SMS conversations to make sure standard protocols and procedures are being followed appropriately. Your primary responsibility will be to communicate potential concierge & client risk...

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